28 posts categorised "Retail & Consumer"

10 March 2020 How will Brexit affect the UK’s hotel sector workforce? The UK government’s proposals for its post-Brexit immigration system present a number of challenges for the hotel sector. Matthew Lynch explores theses challenges in his latest blog.

18 June 2019 The manufacturer and retailer dilemma: To use or not to use plastic packaging? By Simon McKay It is clear that the UK consumer is increasingly wanting to do the “right” thing when it comes to packaging, but there...

23 May 2019 GDPR one year on: What should retailers be considering now? By Emily Sheen, Data Protection Strategy Manager Watch my vlog or read the blog version on the British Retail Consortium's website. For more on this...

06 March 2019 “To B or not to B”: is achieving B Corporation status valuable for organisations in 2019? By Isabella Fox Our research suggests 2019 will be a tough year. With Brexit uncertainty and a slowdown in economic growth, consumers will be more...

25 February 2019 Fortune favours the brave - how to win using technology in a flat retail environment By Tom Woodham, Digital Supply Chain Leader Our predictions for 2019 are for relatively flat economic growth and retail volume decline – Brexit outcome depending....

07 December 2018 Despite the current uncertainty, there’s still a wealth of opportunity out there for automotive retailers By Neil Philpott Last month, I was delighted to attend and support the annual Auto Retail Economic Forum in London. During the event, speakers including...

13 November 2018 How to meet rising consumer expectations at an affordable cost By Tom Woodham, Digital Supply Chain Leader In my last blog, I described how online consumer goods companies have helped to boost shoppers’ expectations to...

15 October 2018 Signed, sealed, delivered – and then (often) returned By Tom Woodham, Digital Supply Chain Leader There was a day—not even that long ago—when we all used to visit retailers for the express purpose...

21 September 2018 Four key barriers to digital transformation in retail and how to overcome them By Steve Ingram, Director Last week I had the opportunity to be part of a PwC workshop with a group of retailers and suppliers -...

11 July 2018 Navigating new consumer shopping habits By Jacqueline Windsor, Partner Behavioural science has consistently found that habits are essential to human happiness - as shoppers, a regular and frequent routine allows...

30 May 2018 The logistics of drones - a vision for the future of transport by Charlie Johnson-Ferguson, UK transport and logistics leader According to new research from PwC, delivery drones could become business as usual in the UK by...

16 May 2018 The AI revolution is here in retail and consumer packaged goods – but it’s only the beginning By Rob McCargow, AI Programme Leader PwC’s Global Consumer Insights Survey (GCIS) is our biggest global consumer survey, capturing the purchasing behaviours of 22,000 consumers...

03 May 2018 Who do consumers really trust? And why? By Craig Skelton, Partner My colleague Lisa Hooker recently published a blog post picking out some of the key highlights from our 2018 Global Consumer...

25 April 2018 Retail productivity - finding a way through the myths and misunderstandings By Lorna Ward, Retail Partner at PwC “We’re working to improve our productivity” is a phrase I hear often from retailers, but the subject is...

19 April 2018 UK consumers less optimistic than rest of the world, but ¾ plan to spend more or the same this year By Lisa Hooker, UK Leader of Consumer Markets at PwC Welcome to the 2018 Global Consumer Insights Survey (GCIS). This is an expanded version of...

22 May 2017 Reimagining the retail store of today: PwC’s Retail Agility Challenge Retail is ever changing and with continued online consumer growth we are seeing a decrease in visits to physical stores. Our ‘Total Retail’ report suggests...

11 May 2017 What innovation capabilities do retailers need to compete and thrive? By Stephanie Bloor, Director “91% of UK online shoppers now shop at Amazon*” How do other retailers meet this monopoly on customer engagement, innovate and...

10 May 2017 Cyber security: The retail sector under attack Retail and consumer organisations are regularly suffering data breaches, yet only 58% have an overall security strategy. All sectors face a range of cyber threats,...

02 May 2017 Thinking outside the box: Innovation in retail If you were looking for one word to describe the retail world in over the last few years, innovation sums it up pretty well. Retailers...

20 April 2017 How does a retailer manage the digital disruption to win customers? “It’s important to remember that your competitor is only one click away”* Retailers are facing disruption from both nontraditional and traditional competitors who are exploiting...

04 April 2017 How can I help you? The power of personal connections By David Oliver Here’s the thing: when it comes to retail, it’s the connection between the customer and the retailer that makes the ultimate difference....

08 March 2017 Managing cyber risk in retail: A winning strategy Information is power. As retailers, you have an enviable volume of data at your fingertips. By analysing this data you can make strategic decisions to...

02 March 2017 The Guru, The Problem Solver, The Seller, The Slogger, The Personal Shopper? What is the role of the future store assistant? By Stephanie Bloor The PwC 2017 #TotalRetail Survey identified that the most valued attribute for a good in-store experience is store advisors who have deep...

22 December 2016 Is your supply chain Brexit-ready? By Tom Woodham New research has shown that the volume of UK retail sales will drop 1.8% year-on-year in 2017, according to the Economist Intelligence...

21 December 2016 What does Brexit mean for the fashion industry? By Sue Rissbrook The past few months following the EU Referendum decision have signalled a period of political, economic and social change. As the dust...

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