27 posts categorised "Transport and logistics"

05 April 2017

Keeping off the rocks? Navigating restructuring in shipping & offshore

By Steve Moll, Matthew Little and Nasos Tsarouchis The message is clear, the shipping sector outlook appears challenging. Many have withstood the difficult environment so far, but cash buffers are continuing to erode, and without new sources of liquidity some will inevitably face a financing crunch either this year or...

14 February 2017

How to keep control of an R&D megaproject

By Andrew Kidd I have been following the progress of the Hyperloop project with interest and, to be honest, a little excitement. It is a bold, ambitious project, driven by an inspired vision, which promises to deliver on-demand intercity transport: airline speeds at bus fare prices via capsules zipping through...

22 December 2016

Is your supply chain Brexit-ready?

By Tom Woodham New research has shown that the volume of UK retail sales will drop 1.8% year-on-year in 2017, according to the Economist Intelligence Unit (Consumer Goods and Retail 2017 report). As Brexit concerns continue to hit the value of the pound, this would put the UK among the...

21 December 2016

Our Lives in Data vlog: analysing transport data

By Ben Whittingham and David Doyle Transport generates multiple sources of data, and it’s often being used real time. In the third vlog in our series from the 'Our Lives in Data' exhibition at the Science Museum, we've focused on the transport section which displays the inside of an Oyster...

04 May 2016

Full steam ahead - the UK leads the way in maritime business services

by David Smith Our latest study - The UK's Global Maritime Professional Services: Contribution and Trends - reveals that the UK is the leading global hub for maritime business services. According to the analysis, which has been published by the City of London Corporation, the sector contributes around £4.4bn to...

28 April 2016

Why airlines should consider unlocking the value locked up in their frequent flyer programmes

By Funminiyi Oduko Our valuations team at PwC recently sat down and examined a very specific aspect of the airline industry. Taking the past decade as our timeframe, we looked at deals where airlines had spun off or sold their frequent flyer programmes (FFPs) as separate businesses. First we calculated...

26 February 2016

Beyond carbon: airlines’ diverse sustainability issues sound a call to action for greater resilience and agility

By Will Day At the end last December’s COP 21 summit in Paris, the 195 participating countries signed up to an agreement that locked in place their individual commitments to reduce carbon emissions. With governments worldwide now actively looking to drive carbon out of their economies, airlines are a highly...

27 January 2016

Sub-brands for no-frills: why full-service airlines are creating separate subsidiaries to compete with the low-cost entrants

By Anna Sargeant In my first blog in this two-part series on airline business models, I looked at the shifting collaboration models between carriers on long-haul routes. In this second and final blog I’ll move on to the short-haul market, examining the changing competitive dynamics between incumbent full-service airlines and...

22 January 2016

Evolving airline business models: long-haul providers migrate towards joint ventures and equity alliances to boost reach and access

By Anna Sargeant In our overview blog on the top ten issues for the global airline industry, we gave top ranking to the ongoing rapid evolution in airline business models – a development that’s being driven by the collisions between megatrends including shifts in economic power, changing demographics and rapid...

13 January 2016

How airlines are reshaping their distribution and premium offers to capture today’s demanding corporate traveller

By David Trunkfield and Pier Messineo In the first blog in this three-part series on airline distribution, I looked at the drivers and impacts of today’s shifting distribution landscape. In this second blog I’ll zero in on how airlines worldwide are competing and innovating to boost their share of the...

18 December 2015

Ten key co-ordinates for airlines to map out their future route to sustainable profitability and growth

By David Trunkfield and Pier Messineo As eCommerce gathers pace and momentum in virtually every industry across the world, it’s a little-appreciated fact that airlines were among its first practitioners. Fully four decades ago, the pioneering networks of electronic terminals that airlines installed in their ticketing agents across the world...

01 December 2015

Seizing the opportunity to build customer loyalty and value through a personalised post-flight experience

By Bryan Huang To date in this four-part series of blogs on the airline customer experience, we’ve examined the benefits of looking at the customer’s entire end-to-end experience of the journey – and then zeroed in on the pre-flight and in-flight aspects. In this final blog in the series, we...

26 November 2015

Taking off from an airport near you: the new personalised and seamless in-flight customer experience

By Raminder Poonian In this four-part series on the airline customer experience, we discussed in the first blog why airlines should focus on optimising the customer’s entire journey experience end-to-end. In the second we drilled down into the pre-flight aspects. In this third blog, we move on to how airlines...

18 November 2015

Reshaping the back office for today’s challenges: why airlines must take a strategic view of procurement and supply chain

By Atif Mughal In a current series of blogs, my colleagues are examining how airlines can and should build loyalty and repeat business by optimising their customers’ end-to-end experience – and managing it as a single integrated journey rather than a series of separate steps. It’s an imperative that reflects...

Creating a seamless pre-flight experience – from searching for and booking a flight to going through the departure gate

By Michael Ng In the first blog in this series, we examined why airlines and airports should treat their customers’ experience as an integrated end-to-end journey. In this second blog we zero in on the first stage of that journey: the pre-flight phase, from thinking about booking a flight to...

13 November 2015

Why airlines must optimise the customer’s journey experience end-to-end – by joining the digital dots

By Gianpiero Di Gianvittorio Follow @gpiero PwC recently surveyed over 1,000 consumers who’ve travelled by plane in the past 12 months. We asked them what they would like their airlines to do differently at each stage of their journey. Some of their answers might surprise you. Take pre-flight service options....

10 September 2015

From silos to top down: why change itself needs changing

By Helen Campbell Over the past 30-40 years, the airline sector has consistently recorded one of the lowest average returns on invested capital among all industries. As the environment in which airlines operate becomes ever more competitive and subject to increased regulation, the pressure on margins can only become more...

Airline ticket distribution: How airlines might reduce Global Distribution System (GDS) fees by encouraging customers to use direct distribution channels

By Michael Ng Last week I was booking a ticket on an airline website. When it came to paying for that ticket I ran into difficulty - I could only pay with a local bank account (no charge) or a credit card (€8 fee). I didn’t have a local bank...

Better web access for customers with disabilities is more than a regulatory requirement: it’s an ethical and business imperative

By Gianpiero Di Gianvittorio Follow @gpiero In his bestselling book ‘Don't Make Me Think! A Common Sense Approach to Web Usability’, author Steve Krug says the only real reason for investing in website accessibility is because it’s profoundly the right thing to do. And it’s the right thing to do...

16 July 2015

Straight and level flight: Using Strategic Business Impact Analysis to navigate industry turbulence

By Toby Marriner and Tom Urquhart Airlines are highly complex businesses dependent on many time-critical business processes. These processes are in turn supported by a multitude of IT systems, people and outside partners. Process resilience is a real concern for airlines as the impact of process failure can be severe...