25 posts categorised "Business services"

26 March 2018

GDPR is coming. Is your facilities management company ready?

By Raoul Rambaut GDPR put simply, is the single biggest shakeup of data protection law in the past 20 years. And with its enforcement date looming in May 2018, GDPR is a landmark piece of legislation that will impact every entity that holds or uses personal data. There are a...

12 March 2018

How a strategic and capabilities-focused approach to cost can get Industrial Manufacturing & Services companies fit for growth

By Ross Elliott In my conversations with sectors within the Industrial Manufacturing & Services (IM&S) industry, cost reduction invariably emerges as a key focus. This is hardly surprising, given the constant cost pressures facing the sector and the need to drive efficiency and competitiveness to ever higher levels. In most...

13 November 2017

The facts behind the figures: Global Law Firms’ financial performance

By Kate Wolstenholme Our 2017 Law Firms’ Survey should give pause for thought to firms across the globe – for many, some significant changes are needed if they are to continue to thrive in the years to come. Global law firms headquartered in the UK have benefitted from sterling weakening...

16 October 2017

'Ch ch ch ch changes' - ahead for law firms

By David Snell I don’t watch the X Factor, though that might change if there’s a Bowie week before Christmas. But I happened upon one of my children settling down in front of it last Saturday night, and it got me thinking. There were a number of chairs. As far...

06 February 2017

Minimum wage demands maximum care - Why complying with National Minimum Wage rules may not be as simple as it seems

By Kerry-Ann Newton and John Harding In recent months, high-profile examples of businesses paying their staff less than the National Minimum Wage (NMW) have focused renewed attention on the issue of fair pay. Employers who fail to meet this standard are likely to be in for a rough ride. The...

17 January 2017

Tomorrow’s Law Firm

By David Snell Back in the mid 1800’s, many people in Western Europe were resistant to the introduction of the combustion engine driven vehicle. Their insistence that it would never replace the horse and cart partly contributed to the United States economy accelerating at a much faster pace in the...

21 December 2016

How quickly should they answer my call? Keeping on top of KPIs in Facilities Management

By Derrick Tate Effectively managing the performance of facilities management suppliers is a challenge for many organisations. Practically how do you monitor and track performance in a meaningful way? What should you do if performance is below par? Payment on delivery I get frustrated when I see poor performance management...

19 July 2016

What does Brexit mean for your Facilities Management contracts?

By Derrick Tate Facilities Management is probably not the first thing that comes to mind when thinking about the implications of Brexit on your business. But look around you when you come into your workplace in the morning. Who owns the company that provides your FM services? Where are your...

31 May 2016

How new technologies will drive productivity in the Business Services and manufacturing sectors: our latest UK economic outlook through an industry lens

by Cara Haffey and Kate Wolstenholme Our UK Economic Outlook report predicts that employment is set to grow by around three million over the next decade, with the total number of jobs reaching almost 37 million by 2025. One of the biggest drivers of this will be business services, with...

18 March 2016

The case for the defence: How law Firms can fight cyber attacks from the front line

By Raoul Rambaut In the last three to four years the number of cyber attacks against all types of organisations has rocketed. Their complexity, too, has increased. And the rise volume and complexity is set to continue. PwC’s Law Firm Survey found a considerable increase in the sector, with 62%...

04 March 2016

Navigating the increasingly uncertain environment for personal injury claims firms: Part 2

By John Baker In the previous blog, I sketched out the range of factors that’s contributing to the challenging and volatile environment in which PI claims firms find themselves. In this follow-up, I’ll suggest steps that firms can take to safeguard their positions. At a minimum, firms need to gauge...

17 February 2016

Navigating the increasingly uncertain environment for personal injury claims firms: Part 1

By John Baker Significant shifts in market forces – from unprecedented competition to an increasingly uncertain regulatory climate – mean it’s time for legal services firms in the personal injury (PI) claims space to re-evaluate their current position and future strategy. A level of consolidation may be imminent but, for...

20 November 2015

How innovative law firms are already embracing the digital future

By Alyson Reeves and Ramprasad Srinivasan One feature of the belt-tightening that took place in the wake of the 2008 financial crisis, was that law firms’ clients started to challenge their legal spend. Used to seeing their bills signed off with little comment, law firms’ billings were suddenly under clients’...

23 September 2015

Let’s picture the Business Services corporation of the future – reinvented and revitalised by global megatrends

By Euan Cameron and Sam Heslop “It’s always wise to look ahead, but difficult to look further than you can see.” This perceptive observation is widely credited to Winston Churchill. And it often springs to mind in our everyday conversations with the leaders of Business Services organisations, when they ask...

15 July 2015

Succession planning: future-proofing the law firm – by ensuring losing a partner doesn’t mean losing a client

By Carol Mynott If there’s been a common theme running through this four-part series of blogs on people management in law firms, it’s the need to focus on clients’ needs. Whether you’re recruiting, developing or rewarding talent, what really matters is having people who can build strong, trusted relationships with...

27 May 2015

The employer value proposition: the often-overlooked secret sauce of today’s most successful law firms

By Carol Mynott A few weeks ago, in my second blog in this short series on people management in law firms, I stressed the need for legal service providers to differentiate themselves with clients. I added that to achieve that, you need all the employees and partners to really fit...

01 May 2015

Matching legal talent to clients’ needs: why you need to recruit, manage, develop and reward different people in new ways

By Carol Mynott In my opening ‘overview’ blog in this series on talent management in law firms, I highlighted clients’ evolving expectations of their legal services providers. Expectations like a clear understanding of commercial realities; concise and focused advice; consistent cross-border coverage; and – most important of all – relationships...

15 April 2015

Looking to a transaction in business services: take an early look under the bonnet to maximise post-deal value

By Alasdair Abercrombie-Barnett In everyday conversations and media reports, I often hear the business services sector characterised as ‘people businesses’. However, for any successful business services provider, people are only half the story. The other half is an optimised, integrated and simplified back-office – a business-critical requirement that acquirors in...

27 March 2015

Contract management in business services: time for a portfolio review – as customers intensify their scrutiny

By Qadir Marikar Like me, you probably saw the story in the national press a few weeks ago. A major services provider to government had written off more than £1bn on loss-making contracts – mainly with public sector customers – and was rolling out a rights issue to recoup some...

19 March 2015

A tricky price to pay: What drives the price of contract based businesses?

By Alasdair Abercrombie-Barnett Picture the scene. You’re the CEO of a large business services company, and you’re considering acquiring a smaller competitor. The target business is well-established and has a substantial portfolio of contracts, many of which are with public sector customers. You need to decide what price to offer....