Feelings are facts and perceptions are reality…
Hello, bonjour, and goedemorgen!
I’ve just returned from Holland, where I had the pleasure of attending an International Women of Excellence event with professionals from IBM, American Express, Shell, TNT, BAE Systems, and Philips (some of the panellists are pictured below). It was a day full of revelations for me, but before I get to that I must tell you that Amsterdam is one of my favourite European cities (and not just because I saw The Killers play a rousing set at the Heineken Music Hall in May).
There are few pleasures I enjoy more than strolling the city’s canals on a mild night and peering into the milk-bottle shaped houses that line the water. Many inhabitants keep their curtains open (I’ve been told this is a remnant of Calvinist tradition – a gesture to show they’ve nothing to hide, literally or figuratively) and you can frequently see the gorgeous interiors of the canal houses – some modern, some traditional – often with quirky nooks and crannies including enormous floor-to-ceiling built-in bookshelves, heaving with books. Incidentally, the same friend explained that Amsterdam has more books in more languages per capita than any other city in the world – it’s definitely my kind of town.
So – now that that’s out of the way, let me share with you the significant wisdom of Peter Korsten, Global Leader of the IBM Institute of Business Value (and, I’m pleased to say, a PricewaterhouseCoopers’ alumni!) Peter began by distributing a recent article in de Volkskrant, one of The Netherlands’ leading newspapers. The article summarized research done on “why the flow of women to the top falters.” 831 of the most influential business executives at top companies in The Netherlands were polled. Here are a few quotes from these executives as printed in the article:
“Women are not ready [to be top executives].”
“Men choose men [for leadership positions].”
“Women cannot handle the pressure [of leadership coupled] with the private sphere.”
“The rise of ‘female-friendly behaviour’ [i.e., quotas] means concessions to quality.”
“In selecting the really senior executives, the rules are different. And those [rules] are rarely public.”
“Female directors…have negative experiences with other women at the top.”
So. What to do with this information, besides sigh forlornly and shake our heads?
Well, one of the researchers is quoted as saying: “The [leadership] summit has been designed by men for centuries. They feel naturally at home there. Women think they have to adapt themselves to that profile, which creates a self-reinforcing system. And that is unfortunate, because by giving women the space [to be themselves], they can tap into their own unique power, which is what provides added value [to business]. The only way forward is thus, to achieve re-development of the summit.”
“Re-development of the summit” is a phrase that really resonated with me. It’s consistent with what I’ve been hearing from other thought leaders lately – that we need to stop trying to change women and start rethinking entire business models – not just to accommodate women, but to accommodate all of our best talent and to tap into different skill sets.
Peter Korsten also gave us some hope. He used the newspaper article to launch a discussion, pointing out that although some of the comments made by these top executives may not be palatable, “feelings are facts – perceptions are reality,” and women should therefore seek to know and understand how they are perceived by men in the workplace. Peter also shared some of IBM’s history to demonstrate the critical role of company culture in creating an inclusive environment that capitalizes on the diverse strengths of its employees to achieve innovation. Did you know that IBM hired its first female and black employees in 1899 and its first handicapped employees in 1914? That their first FEMALE Vice President was appointed in 1943? Did you know that in 1953 IBM instituted an equal opportunity policy for everyone regardless of background and/or sexual orientation? I didn’t.
In the context of the social and political milieu of the U.S. at that time, these figures are quite astonishing and go a long way towards explaining why IBM is a role model company for global diversity and inclusion today. As Peter pointed out, the culture was set by top management at a very early stage; diversity is not, therefore, just about quotas or numbers, “but about asking ourselves whether we have included everyone in our way of working.”
When asked by a participant how he practices inclusion on his own team, Peter gave an interesting example: he asks a female team member to review every communication he sends to the CEO or other senior level executives. He explained that women “read with different eyes” and that they always have an opinion, a question, or suggestion that causes him to edit the message for higher impact and clarity.
Here are Peter’s tips for success that he shared with us:
- Always say YES when asked to do something (then go back later to the person who asked in order to set parameters and contingencies – such as personnel and financial resources that you will need to deliver).
- Position yourself with self-confidence and strength – BE WHO YOU ARE.
- Network with a goal and then be the “spider” in the web – KNOW what you want to be famous for.
- Use questions to gain perspective from the other and to help others think.
- Know what needs to be done and do it with conviction and perfection.
I actually find that “perfectionism” is something I have to overcome – an inhibitor of progress that snags me from time to time, but I think I get Peter’s last point which speaks more to excellence and commitment. In any case, I found his tips useful and will try to practice them in my daily work so they become habit. When I can apply such principles with discipline, I do see a marked change in my work.
For example, something we as employees are encouraged to do at PwC is to put ourselves in each others’ shoes. I’ve been making a concerted effort to do that for some time now, and it has proven to be an amazing enabler of collaboration and relationships. The pace of the modern world can make it difficult to stop and take a moment to consider where another person is coming from (both literally and figuratively), but when I’m able to do so (and I am – with increasing frequency), it changes the entire dynamic of my conversations.
In my first blog post, I promised postings on France, Foreigners and Four-letter words. I’ve covered France with the fabulous 2009 Women’s Forum in Deauville, but will be coming to you soon on the latter two topics, as well as sharing some insight about PwC’s diversity & inclusion efforts in 2010. Stay tuned…
à bientôt,
Dale










